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Patient Service Representative III

1 month ago

Bangor, Maine, United States Northern Light Health Full time
Job Summary

The Patient Service Representative III is a key member of our healthcare team, responsible for providing exceptional patient care and administrative support. This role requires a high level of competency and experience in patient intake, scheduling, and communication.

Key Responsibilities

• Communicate effectively with patients, families, and healthcare staff
• Verify and update patient demographic and insurance information
• Schedule appointments, tests, and procedures
• Answer phone calls and respond to patient inquiries
• Process referrals, payments, and charges
• Maintain accurate and up-to-date patient records
• Collaborate with healthcare teams to ensure seamless patient care
• Provide excellent customer service and resolve patient complaints
• Participate in quality improvement initiatives and contribute to a culture of safety and excellence

Requirements

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in electronic medical records and practice management software
• Ability to maintain confidentiality and handle sensitive patient information
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Working Conditions

• Must be able to drive to perform job duties
• Prolonged periods of sitting and occasional lifting of less than 20 pounds
• Ability to work in a dynamic and ever-changing healthcare environment