Patient Service Representative II

4 weeks ago


Bangor, Maine, United States Northern Light Health Full time
Job Summary

We are seeking a highly skilled and experienced Patient Service Representative II to join our team at Northern Light Health. This advanced support position is responsible for a variety of activities related to patient in-take and care, including greeting and checking in patients, verifying and updating insurance information, scheduling patient appointments, and answering phones.

Key Responsibilities
  • Communications: Communicate effectively with patients, physicians, and other hospital staff to ensure seamless care coordination.
  • Customer Service: Provide exceptional customer service to patients and families, responding to their needs and concerns in a timely and professional manner.
  • Administrative Support: Provide administrative support to the healthcare team, including scheduling appointments, updating patient records, and processing referrals.
  • Problem-Solving: Use problem-solving skills to resolve issues and concerns that arise during patient interactions.
  • Teamwork: Work collaboratively with the healthcare team to ensure effective care coordination and patient outcomes.
Requirements
  • Education: High School Diploma or General Educational Development (GED) required.
  • Skills: Excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment.
  • Experience: 1-2 years of experience in a healthcare setting, preferably in a patient service or administrative role.
Working Conditions

This position requires prolonged periods of sitting, standing, and walking, as well as the ability to lift and move up to 20-30 pounds. The work environment is fast-paced and may involve exposure to abusive and/or aggressive people.



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