IT Technical Support Specialist

7 days ago


Pflugerville, Texas, United States InfoVision Inc. Full time

We are seeking a highly skilled IT Technical Helpdesk Specialist with expertise in IT Service Management (ITSM), a strong Microsoft background, and experience in network issue resolution, debugging, crash assessment, and network testing.

Key Responsibilities:

  • Provide technical support and troubleshoot issues to ensure the smooth operation of IT systems.
  • Ensure the implementation of IT Service Management (ITSM) principles and tools.
  • Collaborate with the team to resolve complex technical issues.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Minimum of 10 years of experience in an IT helpdesk or technical support role.
  • Strong expertise in IT Service Management (ITSM) principles and tools.
  • Proficiency in Microsoft operating systems and applications.
  • Solid understanding of network technologies and protocols (TCP/IP, DNS, DHCP).
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.

Preferred Qualifications:

  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation).
  • Experience with network diagnostic tools and techniques.
  • Familiarity with remote support tools and techniques.
  • Knowledge of security best practices and data protection.


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