IT Technical Support Specialist

2 days ago


Pflugerville, Texas, United States InfoVision Full time
Job Title: IT Technical Helpdesk Specialist

At InfoVision, we are seeking a highly skilled IT Technical Helpdesk Specialist to join our team. The ideal candidate will have expertise in IT Service Management (ITSM) and a strong Microsoft background.

Key Responsibilities:
  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Resolve technical issues and escalate complex problems to senior technicians or vendors as needed.
  • Collaborate with internal teams to ensure seamless service delivery and high-quality customer experience.
  • Stay up-to-date with the latest technology trends and advancements in ITSM.

Requirements:
  • 3+ years of experience in IT Technical Support or a related field.
  • Strong knowledge of IT Service Management (ITSM) principles and practices.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you



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