Brilliant Earth Showroom Associate

6 days ago


Boston, Massachusetts, United States Brilliant Earth Full time
About Us

At Brilliant Earth, we are committed to creating a more transparent, sustainable, and compassionate jewelry industry. We believe in empowering individuals to make informed choices about their jewelry purchases and promoting a culture of inclusivity and respect.

Job Description

The Showroom Concierge plays a critical role in delivering an exceptional customer experience and upholding the company's high standards of excellence. This includes ensuring that all customers receive personalized attention, answering questions and addressing concerns, and maintaining a clean and organized showroom environment.

This role requires strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. The ideal candidate will be able to work a schedule that includes weekend days and have a passion for delivering outstanding customer service.

Key Responsibilities
  • Provide exceptional customer service, responding promptly to customer inquiries and addressing any concerns or issues.
  • Act as a brand ambassador, communicating our brand values and company mission to customers and stakeholders.
  • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
  • Conduct weekly and quarterly audits to ensure showroom standards are being upheld.

The estimated salary for this role is $$50,000 - $65,000 per year, depending on experience.

What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) match, and paid time off.
  • A robust training program and opportunities for career growth and development.
  • A dynamic and supportive team environment, with a focus on collaboration and teamwork.
  • An opportunity to make a meaningful impact in the jewelry industry and contribute to the company's mission and values.


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