Retail Sales Assistant Team Lead

3 weeks ago


Boston, Massachusetts, United States Brilliant Earth Full time
About Brilliant Earth
Brilliant Earth is a company that aims to revolutionize the fine jewelry industry by making it more transparent, sustainable, and inclusive. As a Retail Sales Assistant Manager, you will play a crucial role in achieving this mission.

Job Summary
The Retail Sales Assistant Manager is responsible for leading a team of Customer Experience Assistants and Jewelry Consultants to deliver exceptional service to Brilliant Earth customers. The ideal candidate will have experience managing people in retail or direct-to-consumer sales, and a proven track record of recruiting and growing high-performing teams.

Key Responsibilities:
  • Recruit, manage, and mentor a team of Customer Experience Assistants and Jewelry Consultants.
  • Work closely with the Retail Operations team to maintain a luxury environment in the showroom.
  • Ensure that high standards are upheld by the team in terms of customer service and sales performance.
  • Create memorable and personalized experiences for Brilliant Earth customers.

Requirements:
- 3+ years of experience managing people in retail or direct-to-consumer sales.
- Proven track record of recruiting and growing high-performing teams.
- Excellent communication and leadership skills.

What We Offer:
Competitive salary: $80,000 - $100,000 per year,
Lifestyle Spending Account (LSA) to support work-life balance,
Continued education opportunities through training programs and tuition reimbursement,
Employee discounts on Brilliant Earth jewelry,
Sales incentive programs to drive sales performance,
Giving back opportunities to volunteer in the community,
Comprehensive benefits package including medical, dental, and vision insurance,
Paid time off and parental leave.

This role is based in our Seaport-Boston location and requires the ability to work a schedule that includes weekend days.

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