Customer Service Representative II

1 week ago


Schenectady, New York, United States MAXIMUS Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative II to join our team at Maximus. As a key member of our Outreach and Enrollment team, you will play a critical role in providing exceptional service to our clients and helping them navigate the complex healthcare system.

Key Responsibilities
  • Engage with clients through outreach activities, including phone calls, home visits, and community presentations, to educate them about program offerings and enrollment options.
  • Deliver individual and group presentations to clients and community members to promote health insurance enrollment and other program benefits.
  • Assist clients with the enrollment process, including navigating health care and dental plans, and provide support with special projects and administrative tasks.
  • Maintain a high level of knowledge about the New York Medicaid Choice Project and stay up-to-date on program changes and updates.
  • Work collaboratively with county staff, state agencies, and community groups to promote program awareness and enrollment.
  • Input data into internal automated systems and maintain accurate records.
Requirements
  • High school diploma or equivalent required; 6+ months of relevant professional experience preferred.
  • Prior experience in customer service, data entry, or data processing is a plus.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Basic computer skills, including Microsoft Office applications.
Preferred Qualifications
  • Experience working with New York Medicaid or similar healthcare programs.
  • Bilingual English/Spanish language skills a plus.
What We Offer
  • Competitive hourly rate: $18.00
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance, life insurance, and retirement savings plan.


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