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Customer Service Ambassador

2 months ago

Schenectady, New York, United States MAXIMUS Full time

Job Summary

Maximus is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our Call Center Operations, you will be responsible for delivering exceptional customer experiences and resolving complex issues.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Collaborate with internal stakeholders to resolve complex customer issues
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
  • Meet or exceed performance metrics and quality standards

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of customer service experience in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance metrics

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment