Resort Guest Experience Agent

7 days ago


Sunny Isles Beach, Florida, United States Acqualina Management Full time
Job Overview

We are seeking a highly skilled and customer-focused Resort Guest Experience Agent to join our team at Acqualina Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Guest Check-in/Check-out: Process guest arrivals and departures in a timely and efficient manner, ensuring all necessary information is collected and accurate.
  • Payment Processing: Handle all payments according to established hotel requirements, maintaining a high level of accuracy and attention to detail.
  • Guest Assistance: Provide information and assistance to guests and visitors, responding to their inquiries and resolving any issues in a professional and courteous manner.
Requirements
  • Education: High school graduate or equivalent vocational training certificate.
  • Computer Skills: Basic arithmetic and proficiency in using property management systems, computers, and point-of-sale systems.
  • Language: Fluency in English, both verbally and non-verbally.
  • Communication: Ability to provide clear and legible communication, including directions and instructions.
  • Problem-Solving: Ability to remain calm and resolve problems using good judgment, prioritizing and organizing tasks as needed.
  • Teamwork: Ability to work cohesively with co-workers as part of a team, maintaining confidentiality of guest information and pertinent hotel data.
Preferred Qualifications
  • Education: Some college or training in the hospitality industry.
  • Experience: Previous experience as a front desk agent or in a related role, with a strong background in customer service.
  • Language: Fluency in a foreign language, preferably Spanish, Russian, or Portuguese.
  • Certifications: Certification in CPR and previous guest relations training.
Physical Abilities
  • Standing and Walking: Frequent standing and walking throughout the shift, with the ability to endure various physical movements throughout the work areas.
  • Lifting and Carrying: Ability to lift, transfer, and store heavy objects up to 60 pounds, with occasional kneeling, pushing, pulling, and lifting.


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