Sales Representative

7 days ago


Post Falls, Idaho, United States Knudtsen Chevrolet Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Receptionist to join our team at Knudtsen Chevrolet. As a Sales Receptionist, you will be the first point of contact for our customers and will play a critical role in creating a positive and memorable experience for them.

Key Responsibilities
  • Greet customers in a friendly and professional manner, determining the nature of their visit and directing them to the appropriate party or department.
  • Answer basic inquiries about the dealership and provide information on our products and services.
  • Notify employees that a customer is waiting and introduce customers to an employee, if applicable.
  • Answer incoming phone calls in a friendly and professional manner, routing calls to the correct department or individual, answering basic questions, or taking a thorough message.
  • Communicate messages to the applicable parties in a timely fashion.
  • Obtain and record basic demographic information about each customer using dealership database software.
  • Enter data into prospect tracking system and run prospect reports for managers weekly.
  • Maintain cleanliness and orderly function of showroom and customer waiting area.
  • Provide customers with brochures and other information.
  • Assist with clerical duties, collect information, and run reports as requested.
  • Uphold a professional appearance.
Requirements
  • A team player focused on providing exemplary customer service.
  • Self-motivated and hard-working.
  • Basic computer skills, working ability of Word, Excel, etc., and ability to learn database management software.
  • Proficient oral and written communication skills, and the ability to read and interpret documents.
  • Have a valid driver's license.
  • Pass a motor vehicle report and possess a safe driving record.
  • Pass a criminal background check and drug test. Also subject to random drug testing at the company's request.
Working Environment

The Sales Receptionist will typically be in an office setting. The physical demands include, but are not limited to, standing, sitting, walking, lifting (5-20 pounds), carrying (5-20 pounds), reaching, handling, kneeling, crouching and bending. The Receptionist must be able to speak, listen and see. Clerical positions can be stressful at times as issues may arise with customers or teammates.

Team Members regularly work 40 hours per week. While performing the duties of this job, the Team Member will typically be in an office setting. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions and combustibles. Fast paced working environment at times, but typically the environment is quiet and calm. The noise level in the work environment is quiet to moderately loud. If walking through the service areas can be exposed to loud noises and dangerous work environments.

Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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