Customer Service Director
4 days ago
We are seeking a highly skilled Customer Service Director to lead our sales floor team at Goodwill of Central & Northern Arizona. As a key member of our retail operations, you will be responsible for driving business results, building and leading high-performing teams, and ensuring exceptional customer service experiences.
Job Summary:
- Execute daily retail operations plans to achieve sales goals and drive business growth.
- Lead and develop a team of Retail Sales Associates to deliver outstanding customer service and meet sales targets.
- Maintain a clean and organized store environment, adhering to Goodwill's brand standards.
- Collaborate with store leadership to establish clear company vision and ensure team member engagement.
Requirements:
- High school diploma or equivalent required; one year of retail management experience preferred.
- Excellent communication and leadership skills, with the ability to motivate and develop a team.
- Strong problem-solving and analytical skills, with the ability to work in a fast-paced environment.
- Proficient in Microsoft Office Suite and able to learn new systems quickly.
What We Offer:
- A competitive salary of $55,000 per year, based on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
- The opportunity to work for a dynamic and growing organization that values diversity and inclusion.
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