Customer Service Director

4 days ago


Arizona City, Arizona, United States Goodwill of Central & Northern Arizona Full time
About the Job

We are seeking a highly skilled Customer Service Director to lead our sales floor team at Goodwill of Central & Northern Arizona. As a key member of our retail operations, you will be responsible for driving business results, building and leading high-performing teams, and ensuring exceptional customer service experiences.

Job Summary:

  • Execute daily retail operations plans to achieve sales goals and drive business growth.
  • Lead and develop a team of Retail Sales Associates to deliver outstanding customer service and meet sales targets.
  • Maintain a clean and organized store environment, adhering to Goodwill's brand standards.
  • Collaborate with store leadership to establish clear company vision and ensure team member engagement.

Requirements:

  • High school diploma or equivalent required; one year of retail management experience preferred.
  • Excellent communication and leadership skills, with the ability to motivate and develop a team.
  • Strong problem-solving and analytical skills, with the ability to work in a fast-paced environment.
  • Proficient in Microsoft Office Suite and able to learn new systems quickly.

What We Offer:

  • A competitive salary of $55,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
  • The opportunity to work for a dynamic and growing organization that values diversity and inclusion.


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