User Support Expert

6 days ago


Denver, Colorado, United States Wix Inc Full time

About Wix Inc.

Wix Inc. is a leading cloud-based web development platform that empowers businesses to create and manage their online presence.

Job Summary

We are seeking a highly skilled Customer Care Expert to join our team in Denver. As a Customer Care Expert, you will be responsible for providing exceptional customer support and ensuring a positive user experience for our customers.

Key Responsibilities

  • Build strong relationships with customers and provide personalized support to resolve their queries and concerns.
  • Analyze customer behavior and feedback to identify areas for improvement and suggest solutions to enhance the user experience.
  • Collaborate with cross-functional teams to develop and implement strategies to improve customer satisfaction and loyalty.
  • Stay up-to-date with new product features and improvements to provide accurate and timely support to customers.

Requirements

  • Highly professional and customer-focused individual with excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills with the ability to think critically and creatively.
  • Ability to work autonomously and as part of a team to achieve business objectives.
  • Experience in a customer-facing role with a strong understanding of customer needs and preferences.

What We Offer

  • Competitive compensation package with a base salary of $19-$22/hour.
  • Company RSUs as part of the compensation package.
  • Comprehensive health, dental, and vision benefits.
  • 401K plan with 4% matching.

About Wix Inc.

Wix Inc. is an equal opportunity employer committed to creating a diverse and inclusive work environment. We believe that everyone has the right to be successful online and strive to create a workplace where everyone can thrive.



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