Network Operations Center Manager

2 weeks ago


Birmingham, Alabama, United States Vantage Point Solutions Inc Full time
Network Operations Center Manager

Vantage Point Solutions Inc is seeking a highly skilled Network Operations Center Manager to join our team. As a key member of our NOC team, you will be responsible for ensuring the stability and performance of our network infrastructure.

Key Responsibilities:
  • Provide leadership and guidance to a team of technical experts responsible for supporting network infrastructure operations.
  • Collaborate with cross-functional teams to ensure network reliability, security, and performance.
  • Develop and implement metrics to measure the efficiency and effectiveness of incident management processes.
  • Monitor and manage network segments, including core distribution and access networks.
  • Report on network operations center call volume and SLAs.
  • Develop and maintain Standard Operating Procedures, Technical User Guides, and Customer Contact Database.
  • Identify opportunities for automation and process improvements to increase efficiency.
Requirements:
  • Bachelor's degree in Computer Science, Telecommunication Engineering, or related field.
  • 7-10 years of experience in network administration, engineering, or troubleshooting.
  • 3 years of leadership experience, preferably in a NOC environment.
  • Knowledge of network protocols, including BGP, OSPF, and VLANs.
  • Skilled in networking concepts, IP addressing, and routing protocols.
What We Offer:
  • Competitive salary and bonus opportunities.
  • 401(k) plan with company match.
  • Paid time off and life insurance.
  • Employee Stock Ownership Program.


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