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Data Center Operations Specialist

2 months ago

Birmingham, Alabama, United States Genuine Parts Company Full time
Data Center Specialist III Job Description

Under limited supervision, the Data Center Specialist III provides exceptional customer service by effectively managing and monitoring multi-platform resolutions. This role involves maintaining the uptime of facilities by minimizing breakdowns and maximizing process and system efficiencies. The incumbent will assist more junior Data Center operators and ensure that hardware and software installation, configuration, operation, and ongoing maintenance of the computer/data center are supported.

Key Responsibilities:
  • Supports hardware and software installation, configuration, operation, and ongoing maintenance of the computer/data center.
  • Operates, monitors, and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes.
  • Executes, monitors, and prints scheduled and special request batch jobs and monitors for abends and timely completion.
  • Monitors core system platforms looking for slow performance or other system-related problems.
  • Enters 'Request for Service' for each batch job abend and escalates to IT on call if needed.
  • Executes 'scripts' to monitor for service availability and proactive mainframe and AS/400 console monitoring for identifying, responding to, and escalating exceptions.
  • Monitors environmental controls system (Site Scan) for exceptions.
  • Recommends workflow improvements.
  • Ensures hardware issues are identified and reported to the vendor.
  • Incorporates batch request jobs into the production schedule.
  • May mentor lower-level employees.
  • May also assist with cabling, racking, and server installations.
Requirements:
  • Typically requires a high school diploma or GED and five (5) or more years of experience.
  • Ability to multitask when given complex problems that require more urgent attention.
  • Skilled and experienced in customer service.
  • Skilled in diagnosing problems and escalating issues if needed.
  • Remaining calm in high-pressure environments.
  • Ability to do foundational JCL/JES Commands.
  • Ability to do system restart procedures.
  • Reliability, organization, and attention to detail required.
  • Excellent leadership skills.
  • Understanding of overall department workflow with the ability to work alone to resolve almost all issues.
  • Ability to follow step-by-step logical instructions.
  • Ability to monitor master console for messages and alerts.
  • Ability to work with print via a high-speed laser printer.