Customer Experience Specialist
7 days ago
About DFS
DFS Trading Limited is a leading furniture retailer with a rich history dating back to 1969. We offer a wide range of high-quality furniture products through our network of stores across the UK, Republic of Ireland, Spain, and The Netherlands.
About the Role
We are seeking a Customer Experience Advisor to join our team in Birmingham. As a Customer Experience Advisor, you will be the first point of contact for customer enquiries and will be responsible for delivering an exceptional customer experience in store and through our digital channels.
Key Responsibilities
- Support the store in achieving results and delivering an exceptional customer experience
- Interact with customers, deal with sales, and support the store with organisational tasks
- Process sales, conduct weekly audits, and respond to customer queries
- Support other stores as required
Requirements
- Engaging and passionate personality
- Ability to remain positive and have a can-do attitude
- Flexible approach to work
- Commitment to delivering an exceptional customer experience
What We Offer
- Fantastic opportunities to develop yourself and your career
- Basic salary with uncapped earning potential
- Colleague discount scheme for yourself, friends, and family
- High Street discount scheme
- Enhanced Maternity, Paternity, Adoption coverage
- Life Assurance
How to Apply
If you are interested in joining our team and taking the next big step in your career, click Apply now to take the first step in your DFS journey.
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