Shipping and Customer Service Assistant
3 weeks ago
Knife Aid Inc. is a growing e-commerce company based in Agoura Hills, California, seeking a Shipping and Customer Service Assistant to join our team. This role offers an exciting opportunity to work in a dynamic and fast-paced environment, supporting the workshop operations and providing exceptional customer service.
In this position, you will spend approximately 60-70% of your time on shipping-related tasks, such as creating labels, packaging knives, and preparing new orders. The remaining 30-40% of the day will be dedicated to customer service, responding to emails, answering reviews, and resolving any issues that may arise.
We offer competitive compensation, with an estimated salary range of $14-$17 per hour, contingent upon experience.
Key Responsibilities:
- Assist with shipping and receiving daily
- Create shipping labels and packages for both new and incoming orders
- Answer customer service inquiries via email and online platforms
- Prepare invoices for extra services
- Participate in ongoing projects and tasks within the workshop
Skills & Experience:
- Basic computer skills and ability to adapt to technology
- Excellent organizational skills, including prioritizing multiple tasks
- Strong verbal and written communication skills
- Previous customer service experience
- Ability to lift and move objects up to 50 pounds
- Effective time management and attention to detail
- Positive attitude and customer-oriented mindset
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