Knives and Technology Support Specialist
4 days ago
Are you passionate about working with knives and technology? Do you enjoy providing exceptional customer service? Knife Aid is seeking a Knives and Technology Support Specialist to join our team in Agoura Hills, California.
In this role, you will spend approximately 60-70% of your time supporting the workshop operations, including shipping, receiving, and preparing new orders. The remaining 30-40% will be dedicated to customer service, responding to emails, answering reviews, and resolving any issues that may arise.
We offer a dynamic and fast-paced work environment, with opportunities for growth and professional development. Our ideal candidate will have excellent organizational skills, basic computer knowledge, and great communication skills.
The estimated salary range for this position is $16-$18 per hour, contingent upon experience.
Key Responsibilities:
- Support workshop operations, including shipping, receiving, and preparing new orders
- Respond to customer service inquiries via email and online platforms
- Prepare invoices for extra services
- Participate in ongoing projects and tasks within the workshop
Skills & Experience:
- Organizational skills, including prioritizing multiple tasks
- Able to adapt to technology and learn new tools
- Strong verbal and written communication skills
- Previous customer service experience
- Ability to lift and move objects up to 50 pounds
- Effective time management and attention to detail
- Positive attitude and customer-oriented mindset
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