Order Management Associate

5 days ago


Agoura, California, United States Green Gorilla Full time
Job Overview:

As a Customer Support and Fulfillment Specialist at Green Gorilla, you will play a critical role in ensuring our customers receive exceptional service and support. You will work closely with our warehouse and shipping teams to ensure timely and accurate order fulfillment, and collaborate with our marketing and product development teams to stay up-to-date on product information and promotions.

Key Responsibilities:
  • Provide top-notch customer service via phone, email, and live chat
  • Process and manage customer orders, including resolving any issues that may arise
  • Communicate with the warehouse and shipping team to ensure smooth order fulfillment
  • Maintain accurate records of customer interactions and order history
  • Stay up-to-date on product information and promotions through collaboration with marketing and product development teams
Requirements:
  • High school diploma or equivalent, some college coursework preferred
  • 2+ years of experience in customer service or order fulfillment, preferably in a supplement or e-commerce industry
  • Strong verbal and written communication skills
  • Ability to multitask and prioritize tasks effectively
  • Detail-oriented with a high level of accuracy
  • Proficiency with Microsoft Office, apple devices, and experience with customer management systems
  • Knowledge of the supplement industry and body care products preferred
Benefits:

We offer a comprehensive benefits package, including a 401k, paid time off, and exclusive employee discounts.



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