Customer Service Representative

3 weeks ago


Agoura, California, United States Green Gorilla Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to our customers and managing the order processing and fulfillment process.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and live chat promptly and professionally
  • Assist customers with order placement, tracking, and resolving any order-related issues
  • Communicate with the warehouse and shipping team to ensure timely and accurate order fulfillment
  • Manage and maintain customer accounts and order histories in our customer management system
  • Monitor inventory levels and coordinate with the warehouse team to ensure products are in stock and available for purchase.
  • Collaborate with the marketing and product development teams to stay up-to-date on product information and promotions.
  • Continuously improve customer service processes and procedures to enhance the customer experience.
Requirements
  • High school diploma or equivalent, some college coursework preferred
  • 2+ years of experience in customer service or order fulfillment, preferably in a supplement or e-commerce industry
  • Strong verbal and written communication skills
  • Ability to multitask and prioritize tasks effectively
  • Detail-oriented with a high level of accuracy
  • Proficiency with Microsoft Office, apple devices, and experience with customer management systems
  • Knowledge of the supplement industry and body care products preferred
  • Positive attitude and a willingness to learn and grow with the company
  • Consumer goods customer support experience is preferred
  • eCommerce experience required
Compensation

$45,000 - $60,000 per year, depending on experience

Benefits

We offer a comprehensive benefits package, including a 401k, paid time off, and exclusive employee discounts.



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