Service Quality Specialist
6 days ago
We are seeking a highly skilled Service Quality Specialist to join our team at Public Partnerships LLC. This is an exciting opportunity for an experienced professional to utilize their expertise in customer service, quality assurance, and staff supervision to drive excellence in our operations.
As a Service Quality Specialist, you will play a vital role in ensuring that our customers receive exceptional support and that our internal processes meet the highest standards. Your primary responsibility will be to provide guidance and training to our customer service staff, with a focus on handling complex questions and situations. You will also perform regular quality checks of phone calls and corresponding documentation, apply independent judgment to escalate calls to the Consumer Service Manager, and maintain accurate records for audit and control purposes.
This position requires strong organizational skills, excellent attention to detail, and effective time management. You should have experience in a call center environment, preferably in a supervisory role, and possess a solid understanding of Microsoft Windows, Excel, and Word. A Bachelor's Degree is preferred but not essential.
The estimated salary for this position is $70,000-$90,000 per annum, depending on your level of experience and qualifications. Our comprehensive benefits package includes 401k retirement plan, medical, dental, and vision insurance, generous paid time off, continuing education assistance program, and employee assistance program.
-
Retail Service Specialist
1 month ago
Guilderland, United States The UPS Store Full timeJob OverviewWe are seeking a motivated and customer-focused individual to join our team as a Retail Service Specialist at The UPS Store in Guilderland, NY.
-
RN-Clinical Nurse Specialist
2 days ago
Guilderland, United States Albany Medical Center Full timeRN-Clinical Nurse Specialist at Albany Medical Center summary: The Clinical Nurse Specialist (CNS) is a highly trained nurse with advanced expertise in a specific area of patient care, responsible for enhancing care quality through the development of specialty practice standards and staff training. This role involves managing complex patient issues and...
-
RN-Clinical Nurse Specialist
3 days ago
Guilderland, United States Albany Medical Center Full timeRN-Clinical Nurse Specialist at Albany Medical Center summary: The Clinical Nurse Specialist (CNS) is a highly trained nurse with advanced expertise in a specific area of patient care, responsible for enhancing care quality through the development of specialty practice standards and staff training. This role involves managing complex patient issues and...
-
Right of Way Manager
2 weeks ago
Guilderland, United States Coates Field Service Inc Full timeJob SummaryWe are seeking an experienced Land Acquisition Specialist to join our team at Coates Field Service, Inc. As a Right of Way Agent, you will be responsible for acquiring linear right of way for private landowners, working closely with our clients to support their distribution and transmission projects. This is an exciting opportunity to work with a...
-
Acrylic Bath and Shower Specialist
7 days ago
Guilderland, United States American Standard Home Services Full timeWe are seeking a highly skilled Acrylic Bath and Shower Specialist to join our team at American Standard Home Services.In this role, you will have the opportunity to work with top-quality shower products and become a certified installer. Our company offers reliable bi-weekly payments for installation, including adders and overruns, as well as industry-best...
-
Guilderland, United States First Care Providers, LLC Full timeJob DescriptionWe are seeking a skilled Wound Care Specialist to join our team. As a key member of our Long Term Care facility outreach program, you will be responsible for conducting weekly rounds to provide high-quality wound care services.Key Responsibilities:Conduct thorough assessments and develop comprehensive treatment plans for patients with complex...
-
Care Services Supervisor II
6 days ago
Guilderland, United States Public Partnerships LLC Full timeAt Public Partnerships LLC, we are dedicated to empowering individuals with disabilities, chronic illnesses, or other long-term health conditions to take control of their care.The estimated salary for this role is $65,000 - $85,000 per year, depending on experience.We are seeking a highly motivated and compassionate individual to fill the position of...
-
Financial Customer Support Specialist
2 weeks ago
Guilderland, United States Trustco Bank Full timeTrustco Bank is seeking a Financial Customer Support Specialist to provide exceptional customer service and support to our clients. This is a full-time position that requires a strong understanding of banking principles and procedures.">Responsibilities:This role involves providing support to customers, processing transactions, and resolving any issues that...
-
Gastroenterology Nurse Specialist
1 month ago
Guilderland, United States Allied Digestive Health Full timeExperience the thrill of working with a dynamic team at Allied Digestive Health, one of the largest integrated networks of gastroenterology care centers in the nation. As a fast-growing physician-led organization, our unique structure encourages collaboration and innovation while providing operational support. Our dedicated team of providers is committed to...
-
CT Imaging Specialist
4 weeks ago
Guilderland, United States Soliant Full timeJob Overview:We are seeking a skilled CT Technologist to join our team in Albany, NY. As a CT imaging specialist, you will be responsible for producing high-quality images while prioritizing patient safety and comfort.About the Role:This is a 13-week contract position that requires a minimum of 1+ years of nursing experience. The ideal candidate will possess...
-
Gastroenterology Infusion Specialist
4 weeks ago
Guilderland, United States Allied Digestive Health Full timeWe are seeking a highly skilled and compassionate Gastroenterology Infusion Specialist to join our team at Albany Gastroenterology Consultants in Albany, New York.Job SummaryThe successful candidate will operate an infusion clinic, administering on an outpatient basis infusion therapies and monitoring patient reactions. They will also coordinate services...
-
RN-Clinical Nurse Specialist
2 days ago
Guilderland, NY, United States Albany Medical Center Full timeRN-Clinical Nurse Specialist at Albany Medical Center summary: The Clinical Nurse Specialist (CNS) is a highly trained nurse with advanced expertise in a specific area of patient care, responsible for enhancing care quality through the development of specialty practice standards and staff training. This role involves managing complex patient issues and...
-
Project Management Specialist
2 weeks ago
Guilderland, NY, United States Jobot Full timeJobot is seeking a skilled Project Management Specialist to join our team. As a key member of our full-service construction company, you will be responsible for overseeing all aspects of commercial construction projects from planning to implementation.About the Role:Manage project budgets, including tracking expenditures and making adjustments as necessary...
-
Pharmacy Professional
4 weeks ago
Guilderland, United States RPh on the Go Full timeJob OverviewRPh on the Go, a renowned pharmacy services provider, is seeking an experienced Pharmacy Technician to join its team in New York. As a Pharmacy Professional – Order Entry Specialist, you will play a crucial role in ensuring accurate and timely medication dispensing.About the RoleThe ideal candidate will possess a minimum of one year of pharmacy...
-
Food Service Associate
2 weeks ago
Guilderland, United States St. Peters Health Partners Full timeOverviewAt St. Peter's Health Partners, we strive to deliver exceptional care and services to our residents. As a Food Service Worker, you will play a crucial role in providing high-quality meals that promote the well-being of our patients.About the JobThis position is responsible for assisting in the preparation and serving of meals in a fast-paced dining...
-
Dining Services Associate
1 month ago
Guilderland, United States St. Peters Health Partners Full timeAbout Us:At St. Peter's Health Partners, we are committed to delivering high-quality care and services to our residents. Our team of dedicated professionals is passionate about making a difference in people's lives.Salary:$16.20 - $23.50 per hour, based on experience, skills, and education.About the Role:We are seeking a skilled Food Service Worker to join...
-
Customer Service Operations Manager
4 weeks ago
Guilderland, United States Public Partnerships LLC Full timeTransforming Lives, One Call at a TimeWe are Public Partnerships LLC, a pioneering organization dedicated to empowering individuals with disabilities and chronic illnesses to stay at home and self-direct their care. As the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP), we are seeking a highly skilled...
-
Residential Service Technician Leader
7 days ago
Guilderland, United States Burns Management Full timeAbout the RoleWe are seeking an Apartment Service Technician to join our team at Burns Management, a professional real estate management company in business since 1974.The successful candidate will be responsible for all aspects related to apartment maintenance and service, as well as the upkeep of grounds, amenities, building exteriors, leasing office, and...
-
Nursing Care Specialist
2 weeks ago
Guilderland, United States Trinity Health Full timeAbout the RoleWe are looking for a skilled and empathetic Patient Care Provider to join our team at St. Peter's Health Partners.In this role, you will deliver high-quality patient care and support our staff in providing exceptional healthcare services.This is a fantastic opportunity to make a positive impact on the lives of our patients and contribute to a...
-
Grocery Meat Specialist
3 weeks ago
Guilderland, United States Hannaford Supermarkets Full timeAbout the RoleWe are seeking an experienced Meat Market Cutter to join our team at Hannaford Supermarkets. As a key member of our meat department, you will be responsible for cutting and preparing meat products while ensuring a safe and clean work environment.Key Responsibilities* Cutting and preparing meat products according to standard procedures*...