Technical Specialist
5 days ago
We are seeking a highly skilled Technical Specialist to join our team at ITProFound. As a Technical Specialist, you will be responsible for providing technical expertise and support to our clients.
Job Summary:The Technical Specialist will work closely with our Client Services Team to evaluate IT incident and problem service desk tickets, prioritize and evaluate business impact, and provide technical solutions to enhance organizational success.
Key Responsibilities:- Provide technical expertise and support to clients
- Evaluate IT incident and problem service desk tickets
- Prioritize and evaluate business impact
- Develop and implement information technology solutions
- Work with Data Center Operations to manage user file server data storage, network reservations, data restores, and account creations
- Collaborate with application development teams to identify application issues and provide technical detail
- Work with network infrastructure teams to identify network issues and provide technical detail
- Develop and maintain documentation for all responsible areas
- Implement IT security policies and protect data from unauthorized access
To be successful in this role, you will need:
- 7 years of experience in a technical support role
- Skilled in different types of computer hardware, software, peripherals, and components
- Experience with ServiceNow call tracking system
- Ability to lead projects and direct the work of others
- Strong communication and problem-solving skills
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:If you are a motivated and experienced Technical Specialist looking for a new challenge, please submit your application.
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