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Technical Support Specialist

2 months ago

New Orleans, Louisiana, United States ASR Group International, Inc. Full time
Job Title: Sr Site Support Specialist

ASR Group International, Inc. is seeking a highly skilled Sr Site Support Specialist to join our team.

Job Summary

We are looking for a technical expert to provide level 2 and 3 technical support for clients at local office and remote locations. The ideal candidate will have in-depth knowledge of Windows 10, Microsoft Office, and Windows, as well as experience with ServiceNow or other Enterprise Help Desk incident and project management reporting tools.

Key Responsibilities
  • Provide technical support for clients at local office and remote locations
  • Support Windows laptops and desktops, including End Of Life replacement, configuration, and deployment
  • Troubleshoot client issues, connectivity, package deployment, and virus removal
  • Support Enterprise mobile devices, including iPhone, iPad, cell, tablets, and broadband devices
  • Maintain asset inventory of hardware within assigned territory
  • Work with outside contractors, project teams, and internal staff to maintain and repair all IT assets
  • Work with the infrastructure team on network device maintenance, server patching, and troubleshooting LAN/WAN/VPN connectivity issues
  • Support annual equipment refresh, including switch and server replacement
Requirements
  • 7-10 years of experience supporting a diverse user base
  • In-depth knowledge of Windows 10, Microsoft Office, and Windows
  • Familiarity with Mac OS and iOS
  • In-depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment
  • Experience using ServiceNow or other Enterprise Help Desk incident and project management reporting tools
  • Experience with unattended build processes and imaging utilities
  • Experience remediating operating system security vulnerabilities and patch implementation methods
  • Experience using remote client management tools
  • Knowledge of device encryption and anti-virus software
  • Knowledge of network physical connectivity
  • Knowledge of Wi-Fi security and access
  • Knowledge of Microsoft Teams preferred
  • BA in Computer Science or related field preferred but not required
  • MCSA or 10 years experience in a Windows environment
  • Network+ or 5 years supporting enterprise network infrastructure
  • Excellent customer service skills
  • Meticulous attention to detail
  • Ability to troubleshoot desktop and infrastructure issues and resolve complex problems
  • Ability to make decisions recognizing established precedents and practices and to use resourcefulness and tact in solving new problems
  • Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures
  • Strong analytical and research skills; ability to ascertain priorities and meet deadlines and objectives
  • Strong written and oral communication skills
  • Ability to establish and maintain effective working relationships
  • Ability to analyze and optimize servers and workstations, perform network integration, installation, and configuration

Travel Required: 10%

Must be authorized to work in the United States