Customer Support Specialist I

2 weeks ago


Bethel, Connecticut, United States ApTask Full time
About the Client:
The Client is a renowned global leader in power management solutions, excelling in delivering electrical, hydraulic, and mechanical power systems across diverse industries.
Their offerings are meticulously designed to enhance energy efficiency, ensure safety, and promote sustainable practices for their clientele. The Client operates in various sectors, including electrical systems, power distribution, vehicle solutions, hydraulic components, and industrial automation.

Compensation Range:

Position Overview:
  • Deliver exceptional frontline assistance to customers, addressing their inquiries, resolving issues, and ensuring a satisfying customer journey.
Key Responsibilities:
  • Promptly respond to customer inquiries through phone, email, or chat with professionalism and courtesy.
  • Assess customer needs effectively, providing accurate and beneficial information or solutions.
  • Efficiently process orders, returns, and exchanges with precision.
  • Troubleshoot product or service challenges, offering suitable resolutions or escalating complex matters to senior support.
  • Maintain accurate customer records and documentation within the system.
  • Follow up with customers to confirm issue resolution and satisfaction.
  • Stay informed about product features, pricing, promotions, and company policies to relay accurate information to customers.
  • Collaborate with various departments, including sales, marketing, and operations, to effectively address customer inquiries and concerns.
Essential Qualifications:
  • High school diploma or equivalent.
  • 1-3 years of experience in a customer service role or a related field.
  • Outstanding communication and interpersonal skills, with a strong customer-centric approach.
  • Excellent problem-solving abilities and quick thinking.
  • Proficiency in computer systems and software, including CRM platforms and Microsoft Office suite.
  • Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
  • Attention to detail and accuracy in data entry and documentation.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.
Preferred Qualifications:
  • Associate degree or certification in Customer Service, Business Administration, or a related discipline.
  • Experience with customer service software or ticketing systems (e.g., Zendesk, Freshdesk).
  • Familiarity with basic sales techniques and upselling/cross-selling strategies.
  • Bilingual proficiency in languages commonly spoken by customers.
  • Ability to adapt to new technologies and learn new software applications swiftly.
About ApTask:
ApTask is a prominent global provider of workforce solutions and talent acquisition services, committed to shaping the future of work. As an African American-owned and Veteran-certified organization, ApTask offers a comprehensive range of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

  • Bethel, Connecticut, United States Equiliem Full time

    Job OverviewPosition Title: Client Support Specialist ISchedule: Monday to Friday, 8:00 AM - 4:30 PMKey Responsibilities:Deliver exceptional support to clients by addressing their inquiries, resolving challenges, and fostering a positive experience.Respond swiftly to client inquiries through various channels including phone, email, or chat, maintaining a...


  • Bethel, Connecticut, United States ApTask Full time

    About the Client: The Client is a renowned global leader in power management solutions, specializing in electrical, hydraulic, and mechanical systems across various industries. The organization is committed to enhancing energy efficiency, safety, and sustainability through its innovative products and services. Compensation Range:Job Overview:Deliver...


  • Bethel, Connecticut, United States Equiliem Full time

    Position Title: Customer Service Representative IWork Schedule: Monday to Friday 8:00 AM - 4:30 PMKey Responsibilities:Deliver exceptional support to clients by addressing inquiries, resolving challenges, and ensuring a satisfactory customer journey.Core Duties:1. Respond to client inquiries through various channels including phone, email, or chat in a...


  • Bethel, Connecticut, United States Belcan Full time

    Position Title: Customer Service Representative IContract Duration: 4 MonthsCompany Overview: Belcan is a prominent provider of professional IT, Engineering, Workforce Solutions, and staffing across the United States, Canada, UK, Europe, and India.Role Overview: A Customer Service Representative I position is currently available. In this role, you will...


  • Bethel, Connecticut, United States myAgway Full time

    Job Summary:MyAgway is seeking a highly motivated and customer-focused Cashier and Customer Service Specialist to join our retail team. As a key member of our sales floor, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide...


  • Bethel, Connecticut, United States SPECIAL TESTING LABORATORIES I Full time

    Job OverviewSpecial Testing Laboratories (STL) is seeking a qualified Certified Structural Steel Inspector to join our team. This position entails conducting inspections of steel components on construction sites and within fabrication facilities. The successful candidate will collaborate with project managers to assess various stages of steel assembly,...


  • Bethel, Connecticut, United States SPECIAL TESTING LABORATORIES I Full time

    Job OverviewSpecial Testing Laboratories (STL) is seeking a dedicated and qualified Certified Structural Steel Inspector. This position is crucial for ensuring the integrity and quality of steel components on various construction sites and fabrication facilities. The successful candidate will collaborate closely with project managers to oversee multiple...


  • Bethel, Connecticut, United States Resonetics Full time

    Position OverviewThe CNC Manufacturing Process Specialist will play a crucial role in the programming, process innovation, and overall enhancement of CNC production cells, specifically focusing on Milling and Wire EDM technologies. This role demands a solid grasp of effective manufacturing practices coupled with exceptional organizational abilities. The...


  • Bethel, Connecticut, United States Eaton Full time

    Position Overview:Eaton's IS AER FED division is in search of a dedicated Continuous Improvement Specialist. This role is integral to the Plant Leadership Team, focusing on the Continuous Improvement initiatives within the organization.The selected candidate will be responsible for strategizing, coordinating, and spearheading all Continuous Improvement...


  • Bethel, Connecticut, United States Closet Factory Full time

    About the RoleCloset Factory is seeking a highly skilled and customer-focused Service Coordinator to join our Customer Service team in Bethel, CT. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and driving business growth.Key ResponsibilitiesProvide top-notch customer service,...


  • Bethel, Connecticut, United States National Healthcare Associates Full time

    - A Rewarding Work Environment At National Health Care Associates, we pride ourselves on being a recognized Great Place to Work. Here, your contributions will be impactful, allowing you to make a significant difference in the lives of our elderly residents and their families. You will foster meaningful relationships with both residents and colleagues, and if...


  • Bethel, Connecticut, United States Resonetics Full time

    Position OverviewThis role seeks an individual proficient in sophisticated quality assurance methodologies with a comprehensive understanding of the ISO 13485 Quality standard. Key focus areas encompass statistical process control, performance metrics, customer relations, ISO, FDA, and GMP compliance. The primary objective of this position is to enhance the...


  • Bethel, Connecticut, United States Resonetics Full time

    Position OverviewThis role seeks an individual proficient in sophisticated quality assurance methodologies with a comprehensive understanding of the ISO 13485 Quality standard. Key focus areas encompass statistical process control, performance metrics, customer relations, compliance with ISO, FDA, and GMP regulations. The primary objective of this position...


  • Bethel, Connecticut, United States KinderCare Education Full time

    Job Opportunity at KinderCare EducationWe are seeking a dedicated and passionate Early Childhood Educator to join our team at KinderCare Education. As a Child Development Specialist, you will play a vital role in shaping the educational journey of young learners.Key Responsibilities:Implement our research-backed curriculum in a way that meets the unique...

  • Taxation Specialist

    1 week ago


    Bethel, Connecticut, United States Jobot Full time

    Senior Tax Consultant Opportunity - Competitive Salary and Professional DevelopmentJoin our esteemed CPA firm with a reputation for excellence. We prioritize our employees and clients, delivering outstanding service across various sectors. Our offerings include tax services, accounting, assurance, business valuation, and strategic consulting. Become part of...

  • Production Operator

    22 hours ago


    Bethel, Connecticut, United States Closets By Design Full time

    Job SummaryClosets By Design is seeking a skilled Production Operator to join our team. As a Production Operator, you will be responsible for operating wood cutting and finishing equipment, maintaining production records, and communicating with colleagues to ensure efficient and high-quality production.Key ResponsibilitiesOperate wood cutting and finishing...


  • Bethel, Connecticut, United States Resonetics Full time

    Position OverviewThe CNC Process Engineer is tasked with the programming, process enhancement, and overall progression of CNC manufacturing operations, specifically focusing on Milling and Wire EDM technologies. This role necessitates the effective application of sound manufacturing principles and exceptional organizational capabilities. The ideal candidate...


  • Bethel, Connecticut, United States Bethel Health & Rehabilitation Center Full time

    Job Summary:Bethel Health & Rehabilitation Center is seeking a skilled LPN to fill the role of Discharge Planner. As a key member of our healthcare team, you will be responsible for coordinating and facilitating the safe and timely discharge of patients from our nursing facility.Key Responsibilities:Develop comprehensive discharge plans that meet the...


  • Bethel, Connecticut, United States Maplewood Senior Living Full time

    About the RoleWe are seeking a compassionate and dedicated Certified Nursing Assistant to join our team at Maplewood Senior Living. As a key member of our care team, you will play a vital role in providing exceptional care and support to our residents.ResponsibilitiesAssist residents with daily care needs, including bathing, dressing, and mobility...


  • Bethel, Connecticut, United States Eaton Full time

    Position Overview:Eaton's IS AER FED division is in search of a Continuous Improvement Specialist. This role is integral to the Plant Leadership Team, focusing on the Continuous Improvement initiatives within the organization.The individual in this position will strategize, coordinate, and spearhead all Continuous Improvement efforts to align with business...