Client Support Specialist I

2 weeks ago


Bethel, Connecticut, United States Equiliem Full time

Position Title:
Customer Service Representative I

Work Schedule:
Monday to Friday

8:00 AM - 4:30 PM

Key Responsibilities:
Deliver exceptional support to clients by addressing inquiries, resolving challenges, and ensuring a satisfactory customer journey.

Core Duties:
1. Respond to client inquiries through various channels including phone, email, or chat in a professional and respectful manner.

2. Assess and identify client needs, providing precise and beneficial information or solutions.

3. Accurately and efficiently process orders, returns, and exchanges.

4. Troubleshoot product or service-related issues, offering suitable resolutions or escalating complex matters to higher support levels.

5. Maintain accurate customer records and documentation within the system.

6. Follow up with clients to ensure issues are resolved and satisfaction is achieved.

7. Stay informed about product features, pricing, promotions, and company policies to deliver accurate information to clients.

8. Collaborate with various departments, including sales, marketing, and operations, to effectively address client inquiries and concerns.

Essential Qualifications:
- High school diploma or equivalent.

- 1-3 years of experience in a customer service capacity or related field.

- Excellent communication and interpersonal skills, demonstrating a customer-centric approach.

- Strong problem-solving abilities and quick thinking skills.

- Proficiency in computer systems and software, including CRM systems and Microsoft Office suite.

- Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.

- Attention to detail and accuracy in data entry and documentation.

- Flexibility to work varied hours, including evenings, weekends, and holidays.

Desirable Skills:
- Associate degree or certification in Customer Service, Business Administration, or a related field.

- Experience with customer service software or ticketing systems (e.g., Zendesk, Freshdesk).

- Knowledge of basic sales techniques and upselling/cross-selling strategies.

- Bilingual proficiency in languages commonly spoken by clients.

- Ability to adapt to new technologies and learn new software applications swiftly.

#ZR

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