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Customer Service Representative

2 months ago

Bethel, Connecticut, United States Closet Factory Full time
About the Role

Closet Factory is seeking a highly skilled and customer-focused Service Coordinator to join our Customer Service team in Bethel, CT. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and driving business growth.

Key Responsibilities
  • Provide top-notch customer service, responding to inquiries, and resolving issues in a professional and courteous manner.
  • Maintain accurate and up-to-date customer databases, ensuring timely and efficient data entry.
  • Collaborate with internal departments to meet customer needs, ensuring a cohesive and effective service delivery.
  • Develop and maintain strong relationships with customers, fostering trust and loyalty.
  • Perform administrative tasks, including answering phone calls, collecting payments, and managing customer communications.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with attention to detail and accuracy.
  • Ability to multitask, prioritize, and manage multiple projects simultaneously.
  • Proficiency in computer software, including spreadsheets and data management systems.
  • Flexibility and adaptability, with a willingness to learn and grow with the company.
What We Offer
  • A competitive salary range of $18-22/hour.
  • A comprehensive benefits package, including health insurance, paid time off, and 401K.
  • A dynamic and supportive work environment, with opportunities for growth and professional development.