Customer Service Associate

2 weeks ago


Ashland, Ohio, United States Millers Market Full time

Organization Name:
Millers Markets

Website:

About Our Organization:
Family Owned and Operated Local Grocery Stores.

Job Location:
Hours/Week:

20-40

Other Information:
Become part of a team that fosters growth, encourages the development of work ethics, and enhances skills for future opportunities.

Benefits:
  • 401k
  • Health Insurance - Vacation - Paid Holidays
Job Purpose:

Efficiently scan and process customer transactions while engaging in friendly conversation. Provide assistance to ensure a pleasant shopping experience. Utilize electronic scanners, cash registers, or similar equipment. Handle credit, debit, or benefit card transactions and verify checks.

Key Responsibilities:
  • Request additional support if the checkout line exceeds three customers or for large transactions to expedite service.
  • Accept payments via cash, check, credit cards, vouchers, or automatic debits.
  • Respond to customer inquiries and provide information regarding store policies and procedures.
  • Assist customers in locating products within the store.
  • Issue receipts, refunds, credits, or change as necessary.
  • Welcome customers as they enter the store.
  • Train and supervise new associates.
  • Address customer complaints and provide resolutions.
  • Maintain cleanliness and organization of checkout areas and perform general cleaning tasks.
  • Determine prices of goods and services, and accurately tabulate bills using cash registers or price scanners.
  • Answer incoming phone calls and direct them appropriately.
  • Package merchandise for customers and prepare items for shipment.
  • Assist in various store areas, including monitoring fitting rooms and carrying out customer purchases.
  • Restock shelves, organize returned items, and label prices on products.
  • Offer carry-out services upon completion of transactions.
  • Count cash drawers at the beginning of shifts to ensure accuracy and sufficient change.
  • Support team members in various tasks as needed.
  • Engage directly with the public.
  • Identify and communicate relevant information to the appropriate personnel.
  • Maintain effective communication with supervisors and colleagues.
  • Build and sustain interpersonal relationships.
  • Stay updated with relevant knowledge.
  • Communicate with external parties as necessary.
  • Provide training and guidance to others.
  • Evaluate the quality of products and services.
  • Process and manage information effectively.
Physical Demands:
The role requires occasional sitting, climbing, stooping, kneeling, crouching, or crawling. Regular activities include standing, walking, and using hands for various tasks.

Work Environment:
Occasional exposure to outdoor weather conditions and extreme temperatures.

Education and Experience:
Years of Experience: 0

Education: Less than High School

Tools:
  • Bar code reader equipment
  • Cash registers
  • Belt conveyors
Miller's Market is an EEO employer - M/F/Vets/Disabled
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