Customer Engagement Specialist in Energy Services

2 months ago


Ashland, Ohio, United States Centerra Co-op Full time
Job Title: Energy Customer Service Representative

Position Objective: The Customer Service Representative acts as a primary liaison for clients and operational teams. The aim is to guarantee that all clients receive a superior level of assistance, addressing inquiries related to propane services to fulfill the cooperative's mission and objectives, ultimately leading to exceptional customer satisfaction.

About Us: Centerra Co-op fosters a dynamic environment filled with colleagues dedicated to achieving the best outcomes for our clients. Our workplace promotes flexibility in daily responsibilities, locations, and collaboration with team members. Employees are encouraged to engage and ask questions to enhance the work atmosphere. Our clients are the cornerstone of our business, and we collaborate closely with them to elevate their operations as they define success.

Occupation Specific Tasks:
  • Consistently interact with clients in a positive and professional manner
  • Efficiently manage a high volume of incoming calls
  • Identify client needs, clarify details, investigate issues, and provide effective solutions
  • Handle all documentation related to client transactions
  • Input orders into software systems on a daily basis
  • Develop comprehensive product knowledge to address client inquiries
  • Maintain an organized workflow
  • Assist other roles as required
  • Execute additional tasks as assigned by management
Centerra values team members who are inquisitive, modest, and dedicated.

By submitting this application, I authorize Centerra Co-op to perform a background check to verify the information provided. I understand that this may include, but is not limited to, criminal records, employment history, and credit reports. I consent to the collection, use, and disclosure of this information for employment purposes. I acknowledge my right to contest any inaccuracies in the report. Centerra Co-op adheres to all relevant federal and state regulations regarding background checks.
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