Automotive Customer Service Specialist

2 weeks ago


Ashland, Ohio, United States Bill Harris Dealerships Full time

Attention Applicants:
Please refrain from applying through social media platforms. Instead, we invite you to apply directly through our designated application process.

At Bill Harris Dealerships, we recognize that our employees are our greatest asset. We foster an environment that promotes growth through hard work, collaboration, and innovative thinking.

We are dedicated to ensuring that every customer is treated with the utmost respect and dignity. Our commitment to honesty and integrity is paramount in all our business dealings.

What Our Team Members Appreciate:
- A familial work environment where family is prioritized
- Recognition as valued contributors to the organization
- An open-door policy that encourages communication with management
- Competitive earning potential with straightforward pay structures
- Comprehensive benefits package

Compensation:
Annual salary ranging from $62,000 to $75,000
- Bonus opportunities
- Paid time off
- Paid training sessions
- Paid holidays
- Medical, dental, and vision insurance
- Employer-sponsored life insurance
- Retirement savings plan
- Employee discounts on vehicle purchases, parts, and services

Key Responsibilities:
- Greet service customers promptly and professionally, creating a welcoming atmosphere
- Schedule service appointments using dealership management software, balancing customer requests with shop capacity
- Assess vehicles and review service history to accurately determine customer needs
- Provide precise cost and time estimates for recommended services, ensuring customer authorization
- Monitor service progress throughout the day, updating customers on any changes to estimates or timelines
- Maintain regular communication with customers regarding the status of their vehicles
- Collaborate with the parts department to ensure timely procurement of necessary parts and present pricing options to customers
- Administer warranty repairs in accordance with manufacturer guidelines
- Exhibit behaviors that align with the company's core values in all interactions

Qualifications:
- High school diploma or equivalent
- Valid driver's license
- Availability to work a schedule that includes weekends
- Positive attitude and energetic personality
- Exceptional customer service skills
- Professional appearance and work ethic
- Ability to thrive in a process-oriented environment
- Excellent verbal and written communication skills

We are an equal opportunity employer and do not tolerate discrimination or harassment based on any protected characteristic.



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