Junior Desktop Support Specialist

7 days ago


Austin, Texas, United States Capgemini Full time
Job Summary

Capgemini is seeking a skilled Junior Desktop Analyst to join our team. As a Junior Desktop Analyst, you will provide technical support to users for moderately complex computer-related technical problems.

Key Responsibilities
  • Communicate technical issues over the phone to a variety of customers
  • Answer service desk telephones
  • Assist customers in resolving technical problems by providing guidance regarding software and hardware problems
  • Resolve or refer highly complex technical problems as appropriate
  • Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed-upon time frame
  • Log and track inquiries using an incident management database and maintain history records and related problem documentation
  • Identify customer problems and complaints to ensure that inquiries are successfully resolved
  • Assist with KPI performance and ensure the team overall hits its associated SLA targets
Requirements
  • Incident Management
Desired Skills
  • User Support
  • Service Desk
What We Offer

Capgemini is committed to providing a supportive and inclusive work environment. We offer a range of benefits, including flexible work arrangements, healthcare, financial well-being programs, paid time off, and more.

Join our team and take the first step towards a rewarding career in IT support.



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