Junior Desktop Analyst

2 weeks ago


Austin, Texas, United States Capgemini Full time
Job Summary

As a Junior Desktop Analyst at Capgemini, you will provide technical support to users for moderately complex computer-related technical problems. This role involves communicating technical issues over the phone to a variety of customers, answering service desk telephones, and assisting customers in resolving technical problems by providing guidance regarding software and hardware problems.

Key Responsibilities

  • Communicate technical issues to customers and provide guidance on software and hardware problems.
  • Answer service desk telephones and respond to customer inquiries.
  • Assist customers in resolving technical problems and provide support for moderately complex computer-related issues.
  • Log and track customer inquiries using an incident management database and maintain history records and related problem documentation.
  • Identify customer problems and complaints to ensure that inquiries are successfully resolved.
  • Assist with KPI performance and ensure the team meets its associated SLA targets.

Requirements

  • Incident Management

Desired Skills

  • User Support
  • Service Desk

About Capgemini

Capgemini is a global business and technology transformation partner that helps organizations accelerate their dual transition to a digital and sustainable world. We are a responsible and diverse group of 340,000 team members in more than 50 countries. With our strong heritage and market-leading capabilities in AI, cloud, and data, we deliver end-to-end services and solutions that unlock the value of technology for our clients.

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