Desktop Support Specialist

1 week ago


Austin, Texas, United States Jackson Walker Full time
Job Summary

We are seeking a highly skilled Desktop Engineer to join our team at Jackson Walker. As a Desktop Engineer, you will be responsible for providing technical support and maintenance for our end-user technology infrastructure.

Key Responsibilities
  • Provide technical support and troubleshooting for desktop operating systems, hardware, and software applications
  • Imaging computer devices with the current firm image and maintaining firmware and drivers up-to-date
  • Assist with customer support on the Service Desk and provide technical coaching and mentoring to Service Desk colleagues
  • Develop and maintain competent knowledge of supported applications, relevant products, and current support policies
  • Conduct analysis of end-user issues and complaints and assist with the delivery of an appropriate remediation and response
  • Monitor support activities for customer base and inform management of any perceived trends or issues
Requirements
  • Experience in Desktop Support in a corporate environment
  • Ability to make quick and clear decisions and meet deadlines while paying attention to details
  • Strong technical written and verbal communication skills and a team collaborative attitude
  • Strong customer service skills and project management experience
  • Bachelor's degree preferred and ability to carry a Firm-provided mobile communications device
Working Conditions

The normal office environment with little exposure to excessive noise and temperature.



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