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Desktop Support Specialist

2 months ago

Austin, Texas, United States Diligente Technologies Full time
Desktop Support Role

We are seeking a skilled Desktop Support Engineer to join our team at Diligente Technologies.

Key Responsibilities:

  • Provide exceptional desktop support to our clients, ensuring timely and effective resolution of technical issues.
  • Utilize expertise in PC imaging, SCCM, Intune, Azure, and Office 365 to deliver high-quality support services.
  • Offer mobile support, remote support, and outstanding customer service to meet the evolving needs of our clients.
  • Develop and maintain basic troubleshooting knowledge in mobile support to ensure efficient issue resolution.
  • Bonus points for experience with ServiceNow.

Requirements:

  • Proven experience in desktop support with a strong background in PC imaging, SCCM, Intune, Azure, and Office 365.
  • Excellent mobile support, remote support, and customer service skills.
  • Basic troubleshooting knowledge in mobile support.
  • ServiceNow experience a plus.