Customer Service Specialist

3 weeks ago


New Paltz, New York, United States Viking Packaging LLC Full time
Role Summary:

This is a dynamic role at Viking Packaging LLC, where you will be working closely with the sales and production teams to address packaging needs, quotes, and orders. Your attention to detail and organizational skills will be essential in crafting detailed Specs based on customer feedback.

About the Job:

In this position, you will be responsible for coordinating with various departments to ensure seamless communication and efficient order processing. You will also generate accurate quotes for customers, considering package usage, type, dimensions, production method, and time to produce.

The ideal candidate will have strong mathematical abilities, including working with fractions and measurements, as well as excellent communication skills. Familiarity with resource planning software and Microsoft Office is a plus.

Key Responsibilities:
  • Coordinate with sales, production, accounting, and external suppliers to address packaging needs, quotes, and orders
  • Craft detailed Specs based on customer feedback
  • Generate accurate quotes for customers
  • Process customer purchase orders with precision
  • Maintain customer accounts
Benefits:
  • Competitive pay ranging from $18 to $22 per hour (depending on experience)
  • Comprehensive benefits including medical, dental, and vision insurance
  • Employer-sponsored Health Savings Account (HSA)
  • 401(k) plan with employer match
  • Paid vacation and sick time
  • Quarterly attendance bonus
  • Biannual production bonus

Viking Industries is an equal opportunity employer committed to creating an inclusive environment for all employees. We value diversity and strive to provide a work environment that promotes respect and dignity.



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