Customer Service Operations Specialist

3 days ago


New York, New York, United States Caesars Entertainment Full time
Job Title

Customer Service Operations Specialist

About Us

Caesars Entertainment is a leading hospitality company with a rich history of creating memorable experiences for our guests. Our mission is to deliver exceptional customer service and support, and we are seeking a highly skilled individual to join our team as a Customer Service Operations Specialist.

Job Description

In this role, you will be responsible for managing customer interactions and resolving issues in a timely and efficient manner. You will be working closely with our front desk, housekeeping, maintenance, and bell desk teams to ensure seamless delivery of services to our guests.

You will be responsible for responding to guest inquiries, addressing concerns, and providing solutions to resolve any issues that may arise. Additionally, you will be responsible for maintaining accurate records of guest interactions and communicating with our departments to ensure prompt resolution of issues.

As a Customer Service Operations Specialist, you will be expected to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

This is an exciting opportunity to join a dynamic team and contribute to the success of Caesars Entertainment. If you have a passion for delivering exceptional customer service, a strong work ethic, and a willingness to learn, we encourage you to apply.

Required Skills and Qualifications
  • High School diploma or equivalent required
  • Casino experience or other related customer service experience preferred
  • Strong analytical and problem-solving skills required
  • Excellent written and verbal communication skills required
  • Pleasant and professional demeanor at all times required
  • Proficient in Microsoft Office applications including: Word, Access, and Excel
Salary

The estimated salary for this position is $50,000 - $65,000 per year, depending on experience.



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