Customer Service Advocate

7 days ago


New Paltz, New York, United States Rycor HVAC Full time
Job Overview

We are Rycor, the largest and fastest growing installer of heat pumps in the Northeast. With multiple locations opening soon, we offer top pay and benefits including 401(k), paid vacation time, medical, dental, and vision.

We seek a Customer Support Representative to join our team at our facility in New Paltz, NY (12561). The ideal candidate will have experience in Retail Sales and/or Customer Service, and possess excellent communication skills. Basic computer skills, including proficiency in Microsoft Excel and ERP software, are also required.

Responsibilities
  • Provide Quality Customer Service: Respond to inquiries courteously and accurately in a professional manner.
  • Resolve Conflicts: Negotiate amicable resolutions for customer issues.
  • Document Interactions: Record relevant customer interactions.
  • Client Communication: Maintain accurate client records and provide timely updates.
Qualifications
  • Prior Experience: Previous customer service and call center experience required.
  • Skill Set: Excellent verbal, written, and telephone communication skills; strong computer skills essential.
  • Additional Requirements: High School diploma or equivalent required.
Benefits and Salary Information

Salary: $25-$28 per hour

We offer a competitive salary, along with additional benefits such as 401(k) matching, paid time off, and comprehensive health insurance.



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