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Field Service Technician

1 month ago

Wilmington, North Carolina, United States Nielsen Full time
Job Title: Field Service Technician

Nielsen is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing and maintaining measurement equipment in Nielsen Families/Households, ensuring accurate data collection and transmission.

Key Responsibilities:
  • Establish and maintain long-term relationships with assigned Nielsen Families/Households.
  • Install and configure measurement equipment to ensure accurate data collection.
  • Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively.
  • Prioritize, schedule, and complete all work in compliance with established policy and guidelines.
  • Accurately collect and report demographics and audience information using Nielsen proprietary software.
  • Educate and coach Panel Members on proper operation and usage of Nielsen equipment.
  • Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples.
Requirements:
  • Must be able to read and write in English.
  • Ability to bend and lift television sets.
  • Some technical skills, including previous experience with consumer electronics, software systems, and networking knowledge.
  • Superior customer service skills.
  • Organizational and time management skills.
  • Identify problems and troubleshoot data/equipment.
  • Minimum High School Diploma/GED or 2+ years equivalent work experience.
  • Must have a valid Driver's License.
Physical Demands:
  • Be willing and able to be outside in all weather conditions, year-round.
  • Ability to navigate stairs, elevators, walkways, and driveways.
  • Willing and able to interact with people for several hours in their home.
Physical Requirements:
  • Travel locally for up to 50% of the time.
  • Driving for up to 8 hours per day.
  • Standing for up to 6 hours per day.
  • Kneeling for up to 2 hours per day.
  • Ability to climb stairs.
  • Ability to walk half of a mile.
  • Ability to work in all seasons and inclement weather.
  • Ability to lift up to 30lbs.

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

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