IT/AV & Collaboration Specialist

4 days ago


New York, New York, United States MongoDB Full time
About the Role

MongoDB is seeking a highly skilled IT/AV & Collaboration Specialist to join our team. As a key member of our IT Enterprise Collaboration team, you will play a critical role in providing exceptional support to our global offices and remote employees.

Key Responsibilities
  • Configure, deploy, and maintain end-user hardware and conference room devices, with a focus on automation and efficiency.
  • Provide top-notch technical support to our colleagues, investigating and resolving issues related to AV & Collaboration systems.
  • Administrate our SaaS apps, integrating them to automate repetitive tasks and enhance collaboration.
  • Offer exceptional support to executives and other company VIPs, ensuring their technical needs are met.
  • Develop and deliver training to colleagues, creating self-service resources and documentation to improve user experience.
  • Collaborate with the IT Support team and Workplace team to facilitate local meetings and ensure seamless communication.
Requirements
  • 4+ years of experience in end-user support, with a focus on AV & Collaboration systems.
  • Hands-on familiarity with MacOS & Windows troubleshooting and administration.
  • Ability to remain composed and provide white-glove service to executives and senior leadership.
  • Intermediate understanding of office network infrastructure.
  • Intermediate project management skills and documentation support experience.
  • A strong desire to grow technically and contribute to the team's success.
What We Offer

MongoDB is committed to providing a supportive and enriching culture for our employees. We offer a competitive salary range of $45,000—$88,000 USD, as well as a comprehensive benefits package, including equity, flexible paid time off, and a generous parental leave policy.

We believe in personal growth and mentorship, and we're committed to helping our employees develop their skills and advance their careers. If you're passionate about AV & Collaboration and want to join a dynamic team, we encourage you to apply.



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