Banquet Captain

5 days ago

Seattle, Washington, United States Sonesta International Hotels Full time
Job Description Summary

Banquet captains are responsible for overseeing the staff, operations, and guests of dining experiences at hotels, restaurants, and private functions. Their duties include planning events, managing food and beverage service, and attending to guests' requests and complaints.

Key Responsibilities:
  • Directs the service to members and guests in the banquet department.
  • Coordinates effective food service involving communication between the kitchen and banquet service staff.
  • Handles member/guest complaints and problems, acting as a liaison between members/hosts and staff.
  • Assures that opening and closing side duties are assigned and completed as required.
  • Conducts pre-event meetings with banquet room personnel, including kitchen staff if required.
Work Environment:
  • Must be able to work in a fast-paced environment.
Physical Demands:
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Stand, sit, or walk for an extended period.
  • Ability to move over sloping, uneven, or slippery surfaces.
  • Ability to move up and down ladders, stairs, and service ramps.
Expected Hours of Work:
  • Must be flexible to work variable days of the week to include weekends and holidays.
  • Must be flexible to work various shifts (days, nights, overnights).
  • Ten to twelve hour shifts sometimes required.
Travel:
  • No travel required. On-property work required.
Education and Experience:
  • High school diploma or GED required.
  • Hotel, customer service-related, and food and beverage experience required.
Additional Job Information:

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including:

  • Medical, dental, and vision insurance.
  • Health Savings Account with company match.
  • 401(k) Retirement Plan with company match.
  • Paid vacation and sick days.
  • Sonesta Hotel Discounts.
  • Educational assistance.
  • Paid parental leave.
  • Company-paid life insurance.
  • Company-paid short-term and long-term disability insurance.
  • Various employee perks and discounts.
  • Hospital indemnity.
  • Critical illness insurance.
  • Accident insurance.

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