Housekeeping Department Head

6 days ago


Los Angeles, California, United States HYATT Hotels Full time

Job Summary:

The Housekeeping Supervisor is a key member of the HYATT Hotels team, responsible for overseeing the daily operations of the Housekeeping department. This includes ensuring that all guest rooms and common areas are clean and well-maintained, as well as managing a team of housekeepers to achieve this goal.

Key Responsibilities:

  • Staff Management: Oversee the daily activities of housekeeping staff, providing guidance and support as needed to ensure that tasks are completed efficiently and effectively.
  • Room Inspections: Conduct regular inspections of guest rooms and common areas to ensure that they meet the highest standards of cleanliness and maintenance.
  • Training and Development: Train and develop housekeeping staff to ensure that they have the skills and knowledge needed to perform their duties effectively.
  • Scheduling and Payroll: Schedule housekeeping staff and manage payroll to ensure that all tasks are completed on time and within budget.
  • Inventory Management: Manage the inventory of cleaning supplies and equipment to ensure that they are always available when needed.
  • Customer Service: Respond to customer complaints and special requests in a timely and professional manner.
  • Compliance: Ensure that all housekeeping staff are aware of and comply with safety and sanitation policies and procedures.

Requirements:

  • Work Experience: A minimum of 1 year of experience as a Housekeeping Supervisor or similar role in a hotel or hospitality environment.
  • Skills and Qualifications: Excellent organizational and team management skills, as well as the ability to use industrial cleaning equipment and products.
  • Physical Demands: The ability to handle the physical demands of the job, including standing for long periods and lifting heavy objects.
  • Availability: Flexibility to work various shifts, including evenings and weekends.


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