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Department Head

2 months ago

Los Angeles, California, United States Bned Full time

**Job Summary**

Barnes & Noble College is a unique retail environment focused on delivering exceptional customer service. Our stores offer a wide range of products, from textbooks and technology to clothing and food, catering to the diverse needs of college students, their parents, and faculty members.

**Key Responsibilities**

As a Department Head, you will be a key resource for all departments, a model for customer service, a driver for sales, and a skilled problem solver. Your primary responsibilities will include:

  • Supporting all store operations and departments in partnership with the management team.
  • Providing direct oversight of one or more departments in the store or for specified operational functions.
  • Maintaining a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
  • Utilizing analytical skills and knowledge of the campus to best manage day-to-day operations and make informed decisions.
  • Assisting with assigning work and providing focused direction to team members to manage and accomplish multiple projects.
  • Maintaining a presence on the sales floor to greet customers, answer questions, and assist with purchases.
  • Maintaining an appealing sales floor, including tagging, shelving, arranging, cleaning, and organizing product or space within the store.
  • Assisting with processing sales transactions involving cash, credit, or financial aid payments as needed.

**Requirements**

To be successful in this role, you will need:

  • 2+ years of experience in a retail setting as a manager or buyer, or a graduate of the Best Seller Program.
  • A high school diploma or GED.
  • Outstanding customer service skills to match customers to products that meet their needs.
  • Basic reading, writing, and accounting skills.
  • Excellent customer service and communication skills.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

**COVID-19 Considerations**

Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

**Equal Employment Opportunity**

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.