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Lead Housekeeper
2 months ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at The Los Angeles Country Club. The successful candidate will be responsible for overseeing the daily operations of the Housekeeping department, ensuring the seamless integration of all department policies and procedures.
Key Responsibilities- Assist the Director of Housekeeping with hiring, training, and coaching staff to ensure optimum service to members.
- Monitor and handle guest complaints in the absence of the Director of Housekeeping, ensuring guest satisfaction.
- Manage Member Event & A la Carte Reservations, verifying event information, monitoring reservation confirmations, and overseeing Front Desk Attendants in confirming all reservations.
- Conduct regular inspections of all suites and public areas to ensure they meet the club's high standards.
- Supervise Room Attendants to provide prompt and efficient housekeeping of guest rooms/suites.
- Help maintain the quality of suites by conducting and documenting inspections for cleanliness.
- Prepare maintenance work orders for replacement or repair of furniture, fixtures, and equipment.
- Complete projects as assigned by the Director of Housekeeping.
- Manage the pickup and drop-off of dry cleaning as needed.
- Review daily banquet event orders and function sheets to ensure that all setups are completed.
- Work closely with the linen company to ensure linen rental costs are aligned with operational needs.
- Oversee employee safety and proper care of furnishings in the movement of furniture.
- Minimum three years of Housekeeping experience in a hospitality field.
- Ability to read, write, and speak English and Spanish.
- Proficiency in Microsoft Office (Word and Excel).
- Excellent organizational, interpersonal, and administrative skills.
- Ability to handle multiple tasks.
- Strong leadership skills and the ability to motivate people.
- Excellent communication skills, both written and oral.
- Ability to manage staff, including assignment of duties and holding staff accountable.
- High School graduate, some college preferred.
- 3+ years of working in a luxury hotel Housekeeping position or equivalent.
- Walking and standing are required throughout the day.
- Must be able to lift up to 20lbs and push/pull up to 150lbs occasionally.
- Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks.
- Must be able to push and pull carts and furniture weighing up to 50lbs occasionally.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability, and visual acuity.
All employees must maintain a neat, clean, and well-groomed appearance per club standards. Professional business attire is required.
