Luxury Room Service Specialist

2 weeks ago


Providence, Rhode Island, United States Omni Hotels Full time

Position Overview:
As a vital member of our team, you will be responsible for delivering exceptional in-room dining experiences to our guests, ensuring their stay is both enjoyable and memorable.

Your role will involve taking precise food and beverage orders, delivering them promptly, and maintaining the highest standards of service excellence.

We pride ourselves on creating a welcoming atmosphere where our associates can thrive and develop professionally. Our commitment to internal promotions fosters a strong foundation in hospitality, allowing you to grow within the company.

Our diverse team, representing various cultures, contributes to a vibrant work environment that promotes both personal and professional development.

In addition to a comprehensive benefits package for full-time associates, we offer invaluable opportunities for career advancement.


Key Responsibilities:
- Master the menu and daily specials to provide informed recommendations to guests.
- Prepare, deliver, and serve orders while adhering to our Moments of Service standards.
- Proactively inquire if guests require additional assistance or service.
- Accurately manage billing and payment processes.
- Ensure the cleanliness and organization of room service areas.
- Attend all required staff meetings and training sessions.
- Complete assigned tasks and side duties as directed by management.
- Assist guests in navigating the hotel, providing directions when necessary.

Qualifications:
- Previous experience in food and beverage service, particularly in fine dining or hotel room service, is preferred.
- Flexibility to work evenings, weekends, and holidays as required.
- TIPS certification is advantageous.
- Ability to stand for extended periods and lift up to 50 lbs.
- Strong communication skills, both written and verbal, are essential.
Omni Hotels & Resorts is an equal opportunity employer, welcoming applicants from diverse backgrounds.
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