Astronics Field Service Engineer
4 weeks ago
Astronics is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing high-level customer support through on-site installation support, diagnoses, troubleshooting, service, and training to customers.
Key Responsibilities- Serve as the primary point of contact for assigned customers, manage customer expectations, and act as their internal advocate for the design, production, and oversight of the installation of In-Flight Entertainment and Cabin Management Systems (IFE/CMS).
- Maintain continuous communication with customers and between departments within the organization, ensuring both are equally represented.
- Interact with sales, engineering, production, and other members of the cross-functional team to focus on the delivery of new or enhanced products and improve customer satisfaction.
- Instruct customers in the operation and maintenance of the system.
- Train customers on how the system works.
- Frequent travel is required.
- Assist with sustainable engineering by providing feedback on issues and solutions.
- Rotatable on-call AOG support and quick reaction to customer technical needs.
- Assist other areas to maintain product airworthiness and functionality.
- Associates degree in computer science or engineering.
- Minimum 3 years field experience.
- Communication Proficient
- Collaboration Skills
- Customer/Client Focus
- Organizational Skills
- Ethical Conduct
- Personal Effectiveness/Credibility
- Time Management
The employee occasionally works near moving mechanical parts or is exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
Astronics CSC offers a competitive benefit package which is available to full-time employees. Part-time employees may be eligible on a pro-rated basis for the benefits listed.
- Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity.
- Save for the Future - 401K & Employee Stock Purchase Plan
- Find Balance - Employee Assistance Program & Wellness Program
- Time for You - Generous Paid Time Off, Paid Holidays and Paid Parental Leave
- Professional Growth - Tuition Reimbursement Program
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