Field Service Manager

7 days ago


Grand Rapids, Michigan, United States Vitan Equipment Full time

Job Title: Field Service Advisor

Job Summary:

Vitan Equipment is seeking a highly skilled Field Service Advisor to manage and direct all aspects of the field service technicians' service business. The ideal candidate will have excellent communication and interpersonal skills, strong organizational skills, and the ability to multitask.

Key Responsibilities:

  • Manage and direct all aspects of the field service technicians' service business.
  • Coordinate activities and ensure cooperation with all other departments to serve the needs of customers and employees.
  • Provide excellent customer service and follow-up.
  • Manage the customer experience with strong communication throughout the entire life of the work order(s).
  • Schedule and coordinate all service work for the team while managing technicians' workload.
  • Approve work orders and give to the service billing coordinator for processing.
  • Understand service KPIs and use them to manage the team's performance.
  • Quoting service repair jobs sent in by technicians through Salesforce (CRM).
  • Hold monthly POD meetings with the team to discuss issues, challenges, and team initiatives.
  • Conduct performance evaluations and development plans for technicians annually.
  • Communicate with other departments and partner with them to solve customer service issues.

Requirements:

  • High School Diploma.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and the ability to multitask.
  • Excellent customer service skills.
  • Excellent computer skills and a strong understanding of Microsoft tools.

Preferred:

  • College degree or some college education.
  • Strong understanding of material handling equipment.
  • Working knowledge of material handling equipment operations.

Equipment and Tools Used:

  • Laptop.
  • iPhone.
  • Microsoft Office Suite.
  • Salesforce CRM.


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