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IT Support Specialist

4 weeks ago

Oklahoma City, Oklahoma, United States OSTechnical Full time
Job Overview

OSTechnical is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our organization.

Key Responsibilities

Helpdesk Support

  • Configure and troubleshoot workstations, software, and updates
  • Set up and configure printers, monitors, and office equipment
  • Resolve hardware and software issues
  • Support mobile devices (setup, configuration, troubleshooting)
  • Perform regular system maintenance and updates

Local and Remote Support

  • Provide helpdesk support for on-site and remote employees
  • Resolve technical issues using remote support tools
  • Ensure timely resolution of support tickets and document solutions

Office 365 Administration

  • Manage Office 365 accounts, licenses, and permissions
  • Support and train users on Office 365 applications

Project Assistance

  • Assist with IT projects, system upgrades, and migrations
Requirements

We are looking for a candidate with:

  • Strong communication and multitasking skills
  • Proficient in Office 365 administration and remote support tools
  • Problem-solving skills and a commitment to continuous learning
  • Ability to work independently with attention to detail
Preferred Experience

2-3 years in IT support or helpdesk roles

Relevant certifications (CompTIA A+, Network+, etc.)

Experience with cloud services and virtualization