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Guest Services Representative

2 months ago

Appleton, Wisconsin, United States Driftwood Hospitality Management Full time

Position: Front Desk Agent

Overview:

As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in ensuring a welcoming atmosphere for our guests. This position requires a passion for exceptional service and a commitment to providing a memorable experience.

Key Responsibilities:

  • Deliver outstanding first impressions to guests, showcasing a natural enthusiasm for customer service.
  • Assist guests in person and via phone, addressing inquiries and providing information about services.
  • Efficiently manage check-in and check-out processes using computer systems, ensuring accuracy in handling cash and credit transactions.
  • Demonstrate problem-solving skills and a proactive approach to guest needs.

Qualifications:

To excel in this role, candidates should possess:

  • Strong English communication skills, with the ability to read, write, and speak fluently.
  • Proficiency in using computers and various software applications.
  • A willingness to engage in continuous movement and the ability to lift or move items weighing up to 20 pounds.

Compensation and Benefits:

We offer a competitive compensation package, including:

  • 401(k) plan
  • Dental and health insurance
  • Disability and life insurance
  • Flexible spending accounts
  • Paid time off
  • Vision insurance

Diversity and Inclusion:

Driftwood Hospitality Management is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.