Guest Service Representative

5 days ago


Appleton, Wisconsin, United States Quality Inn Grand Chute Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Quality Inn Grand Chute. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities
  • Greet guests promptly and provide a friendly and sincere welcome, using a clear speaking voice and active listening skills to understand their needs and respond accordingly.
  • Verify and imprint credit cards for authorization, handle cash and make change, and balance the house bank, while also accepting and recording vouchers and other forms of payment.
  • Complete the registration process by inputting and retrieving information from the computer system, confirming details such as the number of guests and room rate, and promoting all marketing programs.
  • Promptly answer the telephone using a clear speaking voice, answering with the hotel's scripted greeting, and inputting messages into the computer and retrieving messages to communicate with guests.
  • Close guest accounts at time of check-out, inquire about guest satisfaction, and resolve any issues that may arise, such as location changes or credit issues.
  • Record guest comments or complaints, listening and offering assistance to resolve any problems, and perform miscellaneous job-related duties as assigned.
Requirements and Qualifications
  • Regular attendance is essential, and may be required to work varying schedules and holidays.
  • Must fully comply with the hotel's rules and regulations, and possess any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities.
  • Requires continual standing and movement throughout the front office area, with periods of standing exceeding 50% of the work shift.
  • Must maintain a well-groomed and professional appearance.
About Us

American Hospitality Management, Inc. (AHM) is a nationwide, award-winning hospitality management group servicing limited and full service hotels, extended stay, and resort properties. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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