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Customer Service Representative

1 month ago

Appleton, Wisconsin, United States Super Bowl Family Full time

**Welcome to the Super Bowl Family**

We are seeking a friendly and enthusiastic Customer Service Representative to join our team at our bowling center. As a key member of our staff, you will be responsible for providing exceptional customer service, managing the waitlist, and ensuring a positive experience for our guests.

Key Responsibilities:

  • Be friendly and inviting to our guests in person and over the phone
  • Manage the waitlist and track availability
  • Assign lanes, shoes, and other equipment
  • Prepare for leagues and events
  • Ring sales at the counter and follow cash control procedures
  • Notify mechanics of any pinsetter malfunctions and log issues
  • Assist guests with basic bowling instruction
  • Operate POS system, central panel, computers, and P/A system

Requirements:

  • High school diploma or equivalent restaurant/hospitality experience (optional)
  • Proven success in school or previous job experience
  • Excellent telephone etiquette
  • Must meet minimum age required by state law to serve alcohol

Perks:

  • Free bowling
  • $1 arcade play
  • 20% off events
  • 50% off food and beverages

Work Environment/Physical Demands:

  • Typical entertainment center environment with walking, bending, and standing for periods of time, and occasional lifting with assistance