Customer Service Representative
4 weeks ago
Aimbridge Hospitality is seeking a skilled Customer Service Representative to join our team. As a Front Desk Agent, you will be responsible for:
- Welcoming and assisting guests with their inquiries and requests.
- Maintaining a clean and organized front desk area.
- Handling guest check-ins and check-outs efficiently.
- Providing exceptional customer service to ensure a positive guest experience.
Responsibilities:
- Greet and welcome all guests approaching the front desk.
- Maintain proper operation of the telephone switchboard.
- Handle requests for information, mail, and messages.
- Answer guest inquiries about hotel service facilities and hours of operation.
- Handle check-ins and check-outs.
- Deliver guest items as requested.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and knowledge of hotel software.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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