Front Desk Associate
9 hours ago
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Fairfield Inn Philadelphia. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities- Provide warm and welcoming greetings to all guests, ensuring a positive first impression of our hotel.
- Manage front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Process payments, handle cash and credit transactions, and maintain a high level of cash handling accuracy.
- Stay up-to-date on hotel services, amenities, and promotions, and communicate this information to guests as needed.
- Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
- Maintain a clean and organized front desk area, adhering to hotel standards and protocols.
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Previous experience in a hotel or customer-facing role, with a focus on front desk operations and guest service.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work a variety of shifts, including evenings, weekends, and holidays, as needed.
- Basic computer skills and proficiency in hotel software systems, including property management systems and point-of-sale systems.
- Ability to lift up to 25 pounds and stand for long periods, with frequent walking and bending.
As a Front Desk Associate at Fairfield Inn Philadelphia, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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